very important to them, and while they can't change their policy, in this case they agreed to send a repairman out, free of charge to fix the recliner. How old is your company? Where did you get my email address? Do you have a maintenance store in the US? Can you fix my recliner if it requires any repairs? local leather repair shops to see if anyone could help us fix the damage. Our $1300 leather recliner was damaged on the right arm by the dogs nails. I don't suggest making a recliner your first upholstery or slipcover project. Hardly anyone has asked us to slipcover their recliner in these many years One is great for anyone who can fix a recliner easily. There is a bolt that is missing that holds the backpiece onto the seat. If you think you can fix it,